PRIVACY POLICY

This privacy policy (“Policy”) applies to The Oaks Club Website located at www.theoaksclub.com (the “Site”) owned and operated by The Oaks Club (“The Oaks Club” “Club” “we” or “us”) and The Oaks Club mobile application (the “App”).  The Site and App are owned and operated by The Oaks Club, located at 301 MacEwen Drive, Osprey, FL, 34229, United States.

The Policy is designed to tell you how we collect and use personal information (as defined below) so you can make an informed decision about using our Site and App. Please read this statement before submitting any personal information to us. By using our Site and App, you represent that you:

  • are 18 years old or older,
  • are using our Site/App for lawful purposes,
  • consent to the information collection, use and retention practices described in this Policy.

What is personal information?

As used herein, the term “personal information” means information that identifies an individual, or from which an individual could be identified (such as a name, address, telephone number, mobile number, email address, credit card number or other account numbers), and information about that individual’s location or activities, such as information about his or her use of the App Personal information also includes demographic information such as date of birth, gender, geographic area and preferences when such information is linked to other personal information that identifies you.

Personal information does not include “aggregate” information, which is data we collect about the use of the Site or App or categories of Site and App users, from which any personal information has been removed.  We collect aggregate data for a number of purposes, including to help us understand trends and user needs so that we can better consider new publications, products and services, and tailor existing publications, products and services to user desires. This Policy in no way limits or restricts our collection of aggregate information.

What personal information do we collect?

Personal information may be collected in a number of ways when you use the Site and App. At several places on our Site or within our App, we may collect certain information you voluntarily provide to us which may contain personal information. If you register for the App, send us an email, submit information, or communicate with us, we may collect your name, contact information, and other information that you provide.

When turned on, the App will automatically collect location information from your mobile device and/or your mobile carrier. When you use the App via your mobile device, some information is also automatically collected, such as your Internet Protocol (IP) address, your operating system, the browser type, the address of a referring website, and your activity on the App.

We treat the information collected in conjunction with the App as personal information if we combine it with or link it to any of the identifying information mentioned above.

Tracking Technologies

The Oaks Club and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the Site, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Site or App.

Log Files

As true of most websites, we gather certain information automatically and store it in log files.  This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.  We do not link this automatically-collected data to other information we collect about you.

Mobile Analytics

We use mobile analytics software to allow us to better understand the functionality of our App on your phone. This software may record information such as how often you use the App, the events that occur within the App, aggregated usage, performance data, and from where the application was downloaded. We do not link the information we store within the analytics software to any personally identifiable information you submit within the App.

Push Notifications

We may send you push notifications from time-to-time in order to update you about any updates, events or promotions that we may be running. If you do not wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.

Usage and Disclosure

In general, we use personal information we may collect to facilitate your use of the Site and App, to provide you with information, products, and services you request, to administer and assist us with the operation of the Site, our App, and for any other purpose for which the information was provided. For example, we may use the information we collect:

  • to respond to your emails, submissions, comments, requests or complaints;
  •  to ensure that the application is working correctly and that you are being served the most recent version;
  • to request feedback and to enable us to develop, customize and improve the Site/App and our information and services; and
  • for the specific purpose for which the information was provided.
  • In addition, we may use the information we collect to send you news and information, including contacting you about our services, products, activities, special events or offers and for other marketing, informational, and promotional purposes.

What personal information do we share with third parties?

We do not sell, share, or rent any personal information to third parties in any ways different from what is disclosed in this Policy. However, we may provide other non-personal information and aggregate information to third parties without your authorization.

In the event that we engage or partner with third-party vendors, consultants or other service providers in connection with the operation of the Site and our App (“Service Providers”), we may share personal information with such Service Providers who need access to such information to carry out their work for us. Service Providers include network operations and service monitoring (NOC) providers, server hosting companies, customer support service providers, and analytics services. These Service Providers are authorized to use your personal information only as necessary to carry out their work for us.

We also may disclose personal information when we are required to comply with the law (e.g. a lawful subpoena, warrant or court order); to enforce or apply this privacy policy or our other policies or agreements; to initiate, render, bill, and collect for amounts owed to us; to protect our or our customers’ rights, property or safety; to protect our customers from fraudulent, abusive, or unlawful use of our Site or App; or if we believe that an emergency involving the danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of personal information. In addition, information about our customers, including personal information, may be disclosed as part of any merger, acquisition, debt financing, sale of Club assets, as well as in the event of an insolvency, bankruptcy or receivership in which personally identifiable information could be transferred to third parties as one of the business assets of the Club.

Please note: The Site and App may provide links to other sites, or other interactive forums hosted by a third party. Please be aware that although we may participate in or utilize such other sites, we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy policies of any Website that collects personally identifiable information. Similarly, if you entered the Site through another Web site, we are also not responsible for the privacy practices of that site, and you should review the privacy policy of the originating site before providing any personal information to that site. This privacy policy applies solely to information collected by us.

Where is your information stored?

The Oaks Club is based in the United States of America, and any information which we collect about you or which you provide to us may, therefore, be transferred to the United States. Some of our Service Providers may also be located in the United States or in other countries.

What steps do we take to protect your information online?

We endeavor to secure your personal information from unauthorized access, use or disclosure by putting into place measures to safeguard the information we collect. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable, and that we cannot guarantee that the Site or services will be free of any defects or flaws that affect your use of it or the security of your information.

What choices do you have regarding the retention and use of your information?

If you provide us with your contact details as part of your use of the Site or the App, we may send you news and updates relating to The Oaks Club.  You may “opt-out” of receiving marketing or promotional email from The Oaks Club by following unsubscribe instructions or using unsubscribe links within communications we send.

How can you correct and update your personal information or obtain additional information?

Upon request, we will inform you of the specific personal information we hold. If you have any questions or comments about this Policy or the practices relating to this Site or our App, please contact us at communications@theoaksclub.com. If you wish to verify, correct or delete any of your personal information that may be collected by the Club, please email your request to communications@theoaksclub.com.  All requests sent to privacy@theoaksclub.com will be processed within a reasonable timeframe.

Data Retention

Any information supplied by you will be retained as long as your relationship with the Club is active or as needed to provide you services or information.

We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

The Oaks Club may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Changes in this Privacy Statement

We may update this privacy statement to reflect changes to our information practices, at any time and without prior notice, subject to applicable law.  If we have modified or amended this Privacy Policy, we will post the most current version on our Site and in the App and note at the top of the page the date the Privacy Policy was last updated. We encourage you to periodically review this page for the latest information on our privacy practices.

Last Updated October 28, 2019

Contact Us:
The Oaks Club
301 MacEwen Drive
Osprey, FL 34229
communications@theoaksclub.com